The TTC Shop Delivery Policy
It is possible that some of the products we sell are in transit from artists/companies, these are often coming from overseas and have to go through customs before they get to TTC HQ. This can have a negative impact on delivery times. We keep track of shipments to us, so that we can keep you informed of any delays. We will always do our best to get your order to you as quickly as possible.
Some of the products that we sell on the TTC Shop are pre-orders. We try to include as much information on when your item will be despatched. If you have ordered multiple items, we will generally hold your items until the pre-order arrives – so we can ship everything together. If you would like items to be shipped individually, please email us at customerservice@thetoychronicle.com to discuss. We are unable to cancel pre-order items.